The 2025-2026 financial year (FY 2026) has been a period of significant transition for NDIS service providers. With the NDIA enforcing tighter guidelines and adapting to macroeconomic pressures, keeping up with compliance has been more critical than ever. In this post, we review the major changes implemented in the NDIS Pricing Arrangements and Price Limits for FY 2026 and detail what they meant for your billing, compliance, and bookkeeping systems.
In response to the Fair Work Commission's annual wage review and changes to the SCHADS Award, the NDIA increased the price limits for core support services. For instance, the standard weekday support worker rate rose by approximately 3.95% to help providers cover the rising cost of labor, including the increase in the Superannuation Guarantee to 11.5% on July 1, 2025.
While this price indexation offered relief to businesses facing high overheads, it required rapid updates to service agreements, Xero templates, and PRODA claims. Providers who did not update their billing rates on day one effectively left money on the table, while those who overcharged faced immediate claim rejections.
The Temporary Transformation Payment (TTP) was introduced to assist registered providers as they transitioned to the NDIS model. However, as part of a long-term plan, the TTP loading has been gradually phased down. In FY 2026, the loader decreased further, pushing providers to optimize their operations rather than relying on the extra percentage loading.
To claim TTP codes in FY 2026, registered providers had to participate in annual benchmarking surveys and make their pricing publicly available. Bookkeepers had to be careful to apply the correct TTP suffix codes only if the business met all compliance criteria.
Provider travel has always been a complex area of NDIS bookkeeping. In FY 2026, the NDIS Quality and Safeguards Commission increased its oversight of travel billing. Under the rules, providers can only charge for travel if:
Auditors have been actively disallowing claims where providers charged a flat-rate travel fee without specific, itemized trip logs. This has highlighted the need for support workers to log travel parameters inside their scheduling apps.
With PRODA claim formats and API connections evolving, many businesses experienced payment delays during the year due to reconciliation mismatches. A standard best practice established in FY 2026 is the weekly reconciliation of the general ledger against PRODA remittances. Keeping a "Clearing Account" in Xero to monitor unpaid or rejected claims became the industry standard to prevent cash flow blockages.
⚠️ ATO Compliance Note: The ATO treats NDIS payments as taxable income, although the supports themselves are typically GST-free if they meet s.38-38 of the GST Act. Ensure your bookkeeping system marks NDIS service income with the correct GST-free code so your BAS statements are accurate.
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